WHAT ARE THE RETURN CONDITIONS?

You have 14 days from the receipt of your order to change your mind and return it to us for a refund, exchange, or store credit.

Return shipping costs are the responsibility of the buyer.

All non-conforming returns will be refused.

Your satisfaction is our priority. We want you to have a positive shopping experience with us.
Please take the time to read all the product details before making a purchase.
We carefully provide measurements for each piece so you can find the right fit.
We highly recommend reaching out with any questions you may have before placing your order.

WHAT IS THE RETURN PROCEDURE?

Visit our return portal by clicking the following link:
https://universal-surplus.shipping-portal.com/rp/

1. Fill in the required information (postal code and order number)
2. Indicate the item you wish to return and the reason for return to generate a return authorization
3. Once you've paid the return shipping cost, you’ll receive your return label
4. Print the label and attach it to the parcel/box
5. Drop off the parcel

FOR CUSTOMERS OUTSIDE EUROPE

Universal Surplus is not responsible, under any circumstances, for customs charges applied to a returned package.
The return form must be clearly marked as "return of merchandise" to avoid such charges.
If we are billed customs fees upon receiving your return, the charged amount will be deducted from your refund or store credit.

WHEN AND HOW WILL I RECEIVE MY REFUND?

Once your return package is received, it will be processed as quickly as possible.
You will receive an automatic email confirmation once your refund has been issued.

Please allow approximately 5 working days from the date we receive your return for processing.
After that, it may take up to 48 hours for the refund to appear in your account.

HOW DO I GET MY MONEY BACK?

Your refund will be automatically credited to the same payment method you used for your original order.

If you have any questions, feel free to email us at:
info@universal-surplus.com