SALE ITEMS & DISCOUNTED PRODUCTS

ALL SALES ARE FINAL. > We strictly DO NOT accept returns, exchanges, or refunds on any products purchased at a discounted price or during a sale.

• Measure Carefully: Because these items cannot be returned, please review all product details and measurements thoroughly before finalizing your purchase.
• Questions Before Buying? If you are unsure about sizing or fit, we highly recommend reaching out to us at info@universal-surplus.com before placing your order.

STANDARD RETURN CONDITIONS (Regular Price Items Only)

If your item was purchased at full price, the following conditions apply:

• 14-Day Window: You have 14 days from the date you receive your order to return it for a refund, exchange, or store credit.
• Strict Deadlines: If a return is shipped after this 14-day window, it will be strictly refused. It will not be refunded or sent back to you; the items will be lost at your own expense.
• Return Shipping: Return shipping costs are the sole responsibility of the buyer.

WHAT IS THE RETURN PROCEDURE?

To return your eligible, full-price items, please follow these steps:

1. Verify Eligibility: Double-check that your items are not sale/discounted pieces and that you are within the 14-day window.
2. Pack Your Items: Pack them securely and include a note inside the package specifying your Order Number, Full Name, and your preferred option (Refund, Exchange, or Store Credit).
3. Ship the Package: Send your package via the carrier of your choice (tracked shipping is highly recommended) to:

LOGISTIC TEAM - RETURN
UNIVERSAL SURPLUS
28 Rue Rochebrune
93100 Montreuil
France

Please note: We do not cover return shipping costs. Packages sent after the 14-day limit will be automatically rejected without a refund.

FOR CUSTOMERS OUTSIDE EUROPE

• Customs Fees: Universal Surplus is not responsible under any circumstances for customs charges applied to a returned package.
• Required Labeling: The return shipping form must be clearly marked as "Return of merchandise" to avoid customs charges.
• Fee Deductions: If Universal Surplus is billed customs fees upon receiving your return, the exact amount charged will be deducted from your final refund or store credit.

REFUNDS & PROCESSING

• How You Get Paid: Refunds are automatically credited back to the same payment method you used for the original purchase.
• Processing Time: Please allow approximately 5 working days from the date we receive your package for our team to inspect and process your return.
• Confirmation: You will receive an automatic email confirmation as soon as your refund is issued.
• Bank Clearance: Once issued, it may take up to 48 hours for the funds to appear in your account.

Still have questions? We are here to help. Contact us at info@universal-surplus.com